In response to changing desk traﬃc and shifting librarian responsibilities, Van Wylen Library at Hope College made the decision to change its Research Desk model to one in which undergraduate Research Assistants primarily staﬀ the desk and research librarians are available on call. To best support this modiﬁcation, the Research Desk supervisors implemented an improved hiring procedure, an updated training program, and a new referral process for research questions at the desk. Initial assessment shows that the model generally works, though we continue to try to improve Research Assistants’ judgment on when to refer questions to librarians and to foster a collaborative dynamic between student Research Assistants and librarians.
Repository citation: Hronchek, Jessica and Bishop, Rachel, "Undergraduate Research Assistants at Hope College" (2017). Faculty Publications. Paper 1450.
Published in: Peer-Assisted Learning in Academic Libraries, January 1, 2017, pages 191-205. Copyright © 2017 Libraries Unlimited, Santa Barbara, CA.