Effective/Efficient Scheduling Processes for Private Duty Care

Faculty Mentor(s)

Dr. Paulette Chaponniere, Hope College

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The effective scheduling of home health nurses and aides has always been a difficult task. The natural ebb and flow of patients due to recovery, requiring more care such as a nursing home, or even death, makes scheduling of hours for nurses and aides a complicated assignment. The purpose of this research is to investigate whether other agencies have developed a system that satisfies health care workers while maintaining a consistently high standard of care. The framework of this research is based on the structural contingency theory. Anticipated data will be collected through phone interview with agency directors. The study will be descriptive, including open-ended and closed-ended questions, and the anticipated data will be analyzed using PAWS 17.0. Five agencies in the western Michigan area will be invited to participate. Results and conclusions of this study are pending. Limitations of the project include a small sample size and a lack of geographical diversity. The topic of scheduling is often paired with factors that are meaningful to private duty workers and their satisfaction level; this study will provide useful information about worker retention and satisfaction.

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